Christmas Tree Shipping & Return Policy

This policy applies to Rossetta artificial Christmas tree orders shipped within the United States. Please review it before ordering and contact us before sending any return.

Important: Returns must be authorized by Rossetta before shipment. Packages sent without approval or to an unapproved warehouse may be refused or may create additional charges.

Shipping

Dispatch timeOrders normally leave the warehouse within 24–48 business hours after the order is placed.
CarriersChristmas tree orders are normally shipped by UPS Ground or FedEx.
Peak seasonProcessing and carrier scans can take longer during the holiday peak season.

Tracking and delivery scans

Tracking information may not appear immediately after the warehouse prepares an order. If the carrier has not scanned the package, contact UPS or FedEx first. If there is still no tracking movement after 10 business days, contact Rossetta and we will help investigate.

Delivery estimates can be affected by peak-season volume, severe weather, an incorrect address, carrier disruption or other events outside Rossetta's control.

Return eligibility

Quality or functional issue

If the tree arrives with a confirmed quality or functional issueβ€”such as missing parts, a damaged tree or lights that do not workβ€”contact Rossetta with clear photos or video. After review, Rossetta may provide a free replacement or cover the approved return cost.

Incorrect address, delivery refusal or customer-caused issue

If a return results from an incorrect shipping address, refusal of delivery, ordering error or another customer-caused issue, the customer is responsible for the related return shipping, handling and other carrier or warehouse charges.

Non-defective return

Requests for a non-defective return must be submitted within 30 days of delivery and are subject to approval. The item must be returned in resalable condition with all tree sections, lights, stand, hardware, instructions and original packaging. Return shipping and the applicable handling or storage charges below are the customer's responsibility.

Return handling fees

The following warehouse handling fees apply only when Rossetta confirms that they are applicable to an approved non-defective return. Approved defective-item returns covered by Rossetta are exempt.

Received package weight Handling fee per package
0–5 lb $4.00
5.01–10 lb $6.50
10.01–20 lb $7.50
20.01–50 lb $10.00
50–90 lb $14.50
Over 90 lb $23.00

Storage fees

  • 0–60 days: $0.50 per unit per day.
  • 61 days and over: $0.80 per unit per day.

How to request a return

  1. Contact support@rossettalight.com within 30 days of delivery.
  2. Provide the order number, product/SKU, reason for return and clear photos or video when reporting damage or a functional problem.
  3. Wait for written return authorization and the approved return instructions before shipping.
  4. Use a separate tracking number for each return package and send the tracking information to Rossetta.
  5. Keep the carrier receipt until the return is confirmed as received.

Approved return location

Approved Christmas tree returns are routed to Rossetta's Atlanta-area return facility:

6369 Peachtree St
Norcross, GA 30071
United States

Do not ship without authorization. Other warehouse locations are not designated for consumer returns. Rossetta is not responsible for packages sent to an unapproved address.

Need help?

Contact support@rossettalight.com before returning your Christmas tree. Our team will review the request and provide the correct next steps.