Customer Support Center

Your Questions Answered

FAQs

Your questions answered on orders, shipping, and returns.

Orders & Payments

1. How to track my order?

Answers :click here>> Order tracking

2. Can I modify my order?

Once an order is submitted, it cannot be directly changed. Please contact customer support for assistance.

3. What payment methods are accepted?

We accept all major credit cards through our merchant service providerAMEX,Apple Pay,Diners Club,Discover,Meta Pay,Google Pay,Mastercard,PayPal,Shop Pay,Venmo andVisa Payment must be made fully before shipment.We are passionate about providing the unique lighting experience and continue to innovate, to introduce new ways to enjoy projection lights while keeping the projector user-friendly, durable and easy to use. click here>>Payment Policy

4. Will I receive a confirmation email after payment?

Yes, you will receive an order confirmation email once payment is successful.

5. Is my payment information secure?

We use encryption technology to keep your payment details safe.

Shipping

1. How long does it take to ship my order?

Orders typically ship within 1-2 business days.

2. How can I track my shipment?

You will receive a tracking number via email once your order is shipped. Click here>> Order tracking

3. Do you offer international shipping?

Yes, we ship internationally to selected countries.

4. What are the shipping costs?

Shipping costs vary based on location and shipping method; details are available at checkout.

5. Can I change my shipping address?

Contact customer support as soon as possible if you need to update your shipping address.

Returns

1. What is your return policy?

We accept returns within 30 days of purchase, provided items are unused and in original packaging.

2. How do I initiate a return?

Contact customer support to start the return process, and we will provide you with instructions.

3. Will I get a full refund?

Refunds are processed for the product price, excluding shipping costs.

About Rossetta Aurora Projector

1. How many volts is the connector at?

It has to be plugged in into a 110v - 220v wall outlet to work, the light projector comes with a USB C cable in the box, you can connect your light projector to the adapter via the provided USB C cable, and make sure you use the 5V USB power adapter. Actually, you would caution using an adapter with a higher voltage or plugging it into an outlet with a higher voltage because you run the risk of frying the projector.

2. How Do i get the trio of colors to not switch constantly?

Please press R, G, or B button on the remote to swich the light color

3. I have 20 ft ceiling will it become distorted?

No. It does not look distorted...the "nebulae" are a sort of soft moving fold of colors, they look fine. The "stars" are green laser beams, they are very sharp and so bright I can see them fine on a 20 foot entry hall ceiling even with bright upstairs can lights on. In the dark the effect is lovely for both nebulae and stars at 20 feet on a WHITE celiing.situations.

4. What’s the limited warranty offer?


1-year limited warranty and service included.

5. How much area does a single night light projector cover?


Rossetta galaxy projector coverage may vary, it depends on how close the light is to the projection surface. The closer the light is, the denser/smaller the star cluster will appear. As you increase the distance between the projector and the surface, the effect will expand. In general, A single Rossetta galaxy projector cover roughly 25 x 25 feet from 10 feet away. 

6. What’s white noise sound?

White noise refers to a noise that contains all frequencies3 across the spectrum of audible sound in equal measure. Because white noise spans multiple bands of sound, it is sometimes referred to as a broadband4 noise. Anecdotally, people often liken white noise to the static that comes from an untuned radio or television.

Researchers have studied the effect of white noise on humans for many years, finding evidence it can reduce crying in infants, improve work performance, and potentially help counteract symptoms of attention deficit hyperactivity disorder (ADHD)5. Multiple studies have also examined how white noise may affect human sleep.

[original article from sleepfoundation]