No. Only one discount can be applied at a time. During events and sales, the checkout system will automatically apply the largest discount entered/available.

Customers who use a referral code must meet the following conditions:

-Be a new customer

-Make a minimum purchase of $10

-Use a referral code still within its validity period

-Use a referral code that hasn't been redeemed yet

As long as the discount code was valid at the time of your purchase, you can have the difference refunded.

Rossetta only deducts the agreed amount of the order, which is indicated on the checkout as well.

Possible reasons for the exceeded amount are:
1. exchange rate has changed.
2. Commission fee is taken by your bank or card company.
3. Your bank converts the currency for you to proceed the payment. For instance, your card only supports USD transactions while the order should be paid in RUB. As a result, extra funds may be required for the conversion.

To figure it out, you may contact the bank to check the transaction details.

If your orders were identified as high risk by our fraud analysis tool. We will confirm if it's ordered by you. Once we do not get any reply in 7 business days, then your orders will be canceled and refunded. If you have any other questions, please feel free to contact us at support@rossettalight.com.

You can pay via credit card or PayPal at our store. Mastercard, Visa, American Express, Diners Club, Discover, and JCB are all supported at the rossetta store. No other payment methods are accepted. 

1.Log in your website account.(Please kindly register an account if you don’t have one.)
2.Please choose the order you want to return in “My account” page.
3.Please click “Return Order”.
4.Please click “+create” to start a return request.Please select the product you need to return, the quantity, and the reason for the return and submit.
5.Please send the product to the address below and upload the tracking number. If the return is caused by product quality problems, we will review it and give the result within 1 working day.

1.Log in your website account.(Please kindly register an account if you don’t have one.)
2.Please choose the order you want to return in “My account” page. (e.g: TS1449)
3.Please click “Print invoice”.

1.Log in your website account.(Please kindly register an account if you don’t have one.)
2.Please choose the order you want to return in “My account” page.
3.Please click “Cancel Order”, select the reason and confirm it.

*Please kindly note that cancellation of orders only for unfulfilled orders.

1.Log in your website account.(Please kindly register an account if you don’t have one.)
2.Please choose the order you want to return in “My account” page.
3.Please click “Update Shipping Address”.
4.Please enter your email address and get the verification code and then you will be able to update the shipping address.

*Please kindly note that address modification only for unfulfilled orders.

You can order on our website without creating an account. 

After creating an account, you can edit or cancel your order before it's dispatched. You can also download the invoice and request a refund. 

You can earn store points by creating an account （100 Rossetta Store Points）and/or placing orders at the Rossetta store ($1=5 Rossetta Store Points）. 

Our student discount are special savings offered to students. Some discounts include high school students, but most are for students at universities, community colleges or other places of higher education. Also you need to verify your student ID at student beans to receive a discount. 

Usually the site would report your discount invalid under the following circumstances:
1. The discount has expired.
2. The products you purchased do not qualify for the discount.
3. The discount does not exist.
If you believe the coupon is valid, please contact support@rossettalight.com for assistance.

Copy the coupon and apply it at checkout.

You can only redeem one discount at a time.

We will send a new customer discount to any new subscriber at our store. After subscribing, please check your mailbox and confirm the subscription. The system will then send you a new customer discount.